Leadership Series: Customer Experience Redefined with Rachel Slade

Overview

Customer experience is evolving. Far from simply how well our customers are “served”, CX now is now a key input to decision making across technology, operations, process flow, customer service, marketing and even finance and risk management. Join us in conversation with one of Australia’s most respected leaders as we explore emerging industry trends in CX and how NAB is responding to the community call to amplify the voice of the customer in the design and delivery of financial services. Please note that this event is theatre style with reserved seating for guests available on request.

Pre Work

We encourage all attendees to prepare for this event by thinking through the customer experience challenges and opportunities pertaining to their own organisation context, and bringing focused questions to discuss with the speaker and other attendees.

Goals

The goals of this particular Leadership Series Lunch are to educate on best practise and industry trends relating to customer experience; challenges and complexities in implementing CX strategies at the enterprise level; and CX opportunities that AI, machine learning and big data can enable.